To begin the return process, connect with the BarkHappy team here, or email to connect with a shop specialist. That’s why we provide free shipping on any applicable returns!** If your dog doesn't love something in their BarkShop order then we haven’t done our job! We want to help make sure that your best friend has the best experience possible. Have a disappointed pup on your hands? Not on our watch! Having trouble locating the rest of your order? Let us know! Our BarkHappy team is available here to help out! Or, reach a BarkShop specialist by email at Can I Return a BarkShop Product? Orders with split-shipping will typically arrive within a few days of each other. Not to worry though, BarkShop will send you an email as soon as the rest of your order’s tracking info becomes available. While it doesn’t happen often, it is possible that part of your order will need to be shipped separately in the occasion that an item is not available to ship or coming from a different warehouse. However, BarkShop offers free shipping on orders over $35 USD after any coupon code has been applied! Yes, there is a $5 flat rate shipping fee. We are working very diligently with our shipping partners to successfully ship those goodies to our Canadian pups again soon! Is There a Shipping Fee For BarkShop Orders? While we do not have an official update on when we will be able to start shipping to Canada again, this experience is not lost on us. At this time, we currently are unable to ship any BarkShop products to Canada. We only ship in the United States, this also includes APO/FPO addresses. If you still need help locating your pup’s package, we can help! The BarkHappy team is available here, or reach a BarkShop specialist by emailing Where Do You Ship BarkShop Orders? Only received half of your order? Check out ‘Where Is The Rest Of My Order’ for info on split shipping. Once your package hits the road, you will receive an email letting you know that your order is on its way! You’ll be able to keep an eye on your packages’ progress via the tracking link provided. Still haven't gotten the answer you were looking for? Connect with the BarkHappy team here, or reach a BarkShop specialist by emailing do I track my order? In the 48 Contiguous US States, it’ll take 5-10 business days.If you have any further questions, you can contact us through email at Typically how long does it take for my BarkShop order to arrive? We know that all those soon-to-be-had tail wags are going to make it well worth the wait! Please know that we’re working our absolute hardest to get your items packaged and shipped as quickly as possible. We definitely understand and apologize for any frustration associated with this - we never want to make you wait any longer than necessary for something you and your pup are excited for. Do not be alarmed if your package seems to be moving slower than usual, and please be prepared to give a bit of extra time for your items to arrive. During sales and holidays - due to holiday-related longer postal times and increased inclement winter weather - your orders may take a bit longer to ship.
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